Kelly Automotive Reviews

Honest Pricing with Quality Service: Customers report fair pricing combined with honest communication about what needs to be done on their vehicles.

Fast Turnaround Time: Quick service helps customers get back on the road promptly, which is especially valued by fleet operators who rely on efficient vehicle maintenance.

High Customer Satisfaction: Reviews highlight professionalism, competence in diagnostics, quality workmanship, cleanliness of facilities (indicating attention to detail), and excellent customer care as standout benefits.

Safety Focused Repairs: The team goes beyond requested services by identifying additional safety concerns (e.g., detecting a malfunctioning gas pump) to ensure overall vehicle safety for customers.

Excellent Customer Service: Customers frequently praise the staff for being friendly, honest, and communicative. They appreciate the transparency about necessary repairs and fair pricing despite sometimes being slightly more expensive than other shops.

Fast and Efficient Repairs: Many reviews highlight quick turnaround times, with some repairs completed in a day. The shop is noted for competent diagnostics that find issues others have missed.

Quality Workmanship: Customers trust Kelly Automotive for thorough vehicle inspections and quality repair work that prioritizes safety.

Clean Facilities: The cleanliness of the shop is mentioned as an indicator of professionalism and quality service.

Experienced Staff: The team includes ASE certified consultants and long-term employees passionate about cars, which contributes to knowledgeable service.

Pricing Slightly Higher: Some customers note that prices can be higher compared to other local auto shops, though they feel the customer service justifies it.

Mixed Employee Reviews: While many employees report good benefits, work-life balance, training opportunities, and a positive culture within the company, some former employees criticize management practices such as pay reductions over time, lack of flexibility, poor upper management focus on profits over people, favoritism in sales departments, and inadequate HR support.